All your questions, answered.

Hey, if you can’t find what you’re looking for, please message us on Live Chat.

Sending Tips

Creating your profile is easy. Follow these steps:

Step 1. Get the app link at: www.satisfy.app
Step 2. Create an account using your email address
Step 3. Add a selfie so people know who tipped them
Step 4. Choose a nickname if you don’t want to use your first name
Step 5. Add a payment method

Done! You can now send tips and connect with teams on Satisfy.

To add a new card: 

 1. When logged in, click your profile in the bottom right hand corner of the screen.
 2. Click add new card
 3. Enter new card details and follow the prompts.
 4. Your card will be charged an authorisation amount between $1-2 which must be entered correctly to complete the process. You may need to view the transaction history of the card to find the correct amount. 
5. Once authorised you can use this card to send tips.
 

To remove a card: 

 1. When logged in, click your profile in the bottom right hand corner of the screen.
 2. Swipe left on the card you’d like to remove, and tap the red delete button.
 

Step 1. Login to your account

Step 2. Choose the place 

You can search by name, filter by category, otherwise your feed will have the places closest to
you. Tap the place to view the staff.

Step 3. Choose who you want to tip

Here you have two options: 
View ALL Staff – Here you can choose from one or more people to split the tip between 
View TEAMS – Here you can select a curated Team such as “Kitchen” to tip the whole team. 

Once you have selected who you want to tip, tap the continue bar at the bottom of the screen

Step 4. Choose how much you want to tip

Select an amount you would like the total of the tip to me. If you have chosen to tip multiple people, or a team, you will be able to see how much each person receives from the split tip
 

Step 5. Add something nice

You can tap the emoji or message icon to add one of either. Keep in mind whatever you choose here will be going to everyone who receives the tip. If you would prefer to say different things to different people, you can just send multiple tips, in fact we recommend it! 

Step 6. Choose payment method 

– If you have enough in your wallet, payment will automatically come from your wallet. 
– If the tip is less than $10 and you don’t have enough in your wallet, you will be charged $10  
   from whichever card you tap to choose. The remaining balance will go into your wallet.
– If you have some available funds in the wallet to use for this tip, you will see it in the carousel.
Tap to add it to the available balance, and then choose your card to make the remaining payment required.
 
Swipe to send tip, and you’re done! 
 
You can view the tips you have sent in your inbox. You will be notified when someone responds
to your tips.
Please message us on Live Chat.
Please message us on Live Chat.

 

You can edit these details inside your app:

– Your email address
– Your nickname
– Your full name
– Your payment methods

If you need to delete your account for any reason, just message us and we can action that immediately for you.

 

Creating your profile is easy. Follow these steps:
Step 1. Get the app link at: www.satisfy.app
Step 2. Create an account using your email address
Step 3. Add a selfie so people know who tipped them
Step 4. Choose a nickname if you don’t want to use your first name
Step 5. Add a payment method

Done! You can now send tips and connect with teams on Satisfy.

Please message us on Live Chat.

Step 1. Login to your account

Step 2. Choose the place 

You can search by name, filter by category, otherwise your feed will have the places closest to
you. Tap the place to view the staff.

Step 2. Choose who you want to tip

Here you have two options: 
View ALL Staff – Here you can choose from one or more people to split the tip between 
View TEAMS – Here you can select a curated Team such as “Kitchen” to tip the whole team. 

Once you have selected who you want to tip, tap the continue bar at the bottom of the screen

Step 3. Choose how much you want to tip

Select an amount you would like the total of the tip to me. If you have chosen to tip multiple people, or a team, you will be able to see how much each person receives from the split tip
 

Step 4. Add something nice

You can tap the emoji or message icon to add one of either. Keep in mind whatever you choose here will be going to everyone who receives the tip. If you would prefer to say different things to different people, you can just send multiple tips, in fact we recommend it! 

Step 5. Choose payment method 

– If you have enough in your wallet, payment will automatically come from your wallet. 
– If the tip is less than $10 and you don’t have enough in your wallet, you will be charged $10  
   from whichever card you tap to choose. The remaining balance will go into your wallet.
– If you have some available funds in the wallet to use for this tip, you will see it in the carousel.
Tap to add it to the available balance, and then choose your card to make the remaining payment required.
 
Swipe to send tip, and you’re done! 
 
You can view the tips you have sent in your inbox. You will be notified when someone responds
to your tips.
Please message us on Live Chat.
Please message us on Live Chat.

 

You can edit these details inside your app:
– Your email address
– Your nickname
– Your full name
– Your payment methods

If you need to delete your account for any reason, just message us and we can action that immediately for you.

 

At Work

Once logged in, head to your profile. Tap ‘Add Job’. Search the name of the business you work for, or use their address. Tap on the business, confirm that you work there. That’s it! Your boss will need to verify you work there, so if they somehow miss the reminder we sent them, feel free to give them your own friendly reminder to get you on board.

If you don’t have WORK mode active yet, please create your first job.

To edit your bank details when WORK mode is active:

Step 1. From your Satisfy app, click your profile picture in the bottom right corner
Step 2. Tap ‘Edit Bank Details’
Step 3. Enter Bank Details & Press Save

Your wallet balance will automatically deposit into your account every Monday

As long as you have accurate bank account details entered, your tips will be sent to you every Monday morning. If for whatever reason you didn’t receive your tips, please do the following:

1. Double check your bank account details are correct. 

2. If you have not been asked to enter your bank account details yet, please click the notifications bell icon at the top right hand corner of home screen and scroll down until you see the notification where your boss invited/accepted you. If you click on this you will be asked to enter your bank details and TFN. 

Once you have ensured your bank details are correct, any missed payment will be sent to you on the following Monday. It is possible if you entered incorrect bank details that your WORK balance will show its been cleared. As long as that amount bounces back, you will still get the correct amount the following Monday. If the above doesn’t work, Send Us A Message.

To Unlock Chat:
Step 1. After a customer tips you, send a reply to them.
Step 2. After you reply once, Unlock Chat button appears
Step 3. Tap Unlock Chat

To Lock Chat again:
Step 1. Navigate to the conversation
Step 2. Tap the Lock icon

To Block a user from being able to see your profile:
Step 1. Navigate in the app into the conversation with the customer
Step 2. Slide their name card to the left
Step 3. Tap Block

To Report a user:
Step 1. Navigate in the app into the conversation with the person
Step 2. Slide their name card to the left
Step 3. Tap Report
Step 4. Submit your Report

Every business is unique. Some places split tips down the middle, while some businesses need to reserve a small portion to help pay for costs associated with great customer service.

Here’s how it works…

If your boss wants to split the tips evenly, they can set the House Fee to 100%. All tips would then be funnelled through their business bank account. Customers can still connect and chat with you directly, and you’ll be able to see what amount the customer tipped you.

If your boss would like to help cover costs with a portion of tips going towards the business, we can work with them to set a small house fee like 10-20%. This just means a small portion of your tips goes to the business.

In both situations you will be able to see exactly how many tips you made for the business.

You can view your tips, messages, wallet balance all in WORK mode. We send you your tips every Monday automatically. This will arrive with a payment receipt to your email outlining the details of your payment. We will also notify you inside the app how much you’ve been paid.

If you are not receiving payments, that is most often because your bank details are incorrect. Follow these steps to check:

Step 1. From your Satisfy app, click your profile picture in the bottom right corner
Step 2. Tap ‘Edit Bank Details’
Step 3. Enter Bank Details & Press Save

Once logged in, head to your profile. Tap ‘Add Job’. Search the name of the business you work for, or use their address. Tap on the business, confirm that you work there. That’s it! Your boss will need to verify you work there, so if they somehow miss the reminder we sent them, feel free to give them your own friendly reminder to get you on board.

If you don’t have WORK mode active yet, please create your first job.

To edit your bank details when WORK mode is active:
Step 1. From your Satisfy app, click your profile picture in the bottom right corner
Step 2. Tap ‘Edit Bank Details’
Step 3. Enter Bank Details & Press Save

Your wallet balance will automatically deposit into your account every Monday

As long as you have accurate bank account details entered, your tips will be sent to you every Monday morning. If for whatever reason you didn’t receive your tips, please do the following:

1. Double check your bank account details are correct. 

2. If you have not been asked to enter your bank account details yet, please click the notifications bell icon at the top right hand corner of home screen and scroll down until you see the notification where your boss invited/accepted you. If you click on this you will be asked to enter your bank details and TFN. 

Once you have ensured your bank details are correct, any missed payment will be sent to you on the following Monday. It is possible if you entered incorrect bank details that your WORK balance will show its been cleared. As long as that amount bounces back, you will still get the correct amount the following Monday. If the above doesn’t work, Send Us A Message.

To Unlock Chat:
Step 1. After a customer tips you, send a reply to them.
Step 2. After you reply once, Unlock Chat button appears
Step 3. Tap Unlock Chat

To Lock Chat again:
Step 1. Navigate to the conversation
Step 2. Tap the Lock icon

To Block a user from being able to see your profile:
Step 1. Navigate in the app into the conversation with the customer
Step 2. Slide their name card to the left
Step 3. Tap Block

To Report a user:
Step 1. Navigate in the app into the conversation with the person
Step 2. Slide their name card to the left
Step 3. Tap Report
Step 4. Submit your Report

Every business is unique. Some places split tips down the middle, while some businesses need to reserve a small portion to help pay for costs associated with great customer service.

Here’s how it works… 


If your boss wants to split the tips evenly, they can set the House Fee to 100%. All tips would then be funnelled through their business bank account. Customers can still connect and chat with you directly, and you’ll be able to see what amount the customer tipped you.

If your boss would like to help cover costs with a portion of tips going towards the business, we can work with them to set a small house fee like 10-20%. This just means a small portion of your tips goes to the business.

In both situations you will be able to see exactly how many tips you made for the business.

You can view your tips, messages, wallet balance all in WORK mode. We send you your tips every Monday automatically. This will arrive with a payment receipt to your email outlining the details of your payment. We will also notify you inside the app how much you’ve been paid.

If you are not receiving payments, that is most often because your bank details are incorrect. Follow these steps to check:
Step 1. From your Satisfy app, click your profile picture in the bottom right corner
Step 2. Tap ‘Edit Bank Details’
Step 3. Enter Bank Details & Press Save

For Business

Security and safety is our priority when dealing with your information and transaction data. The Unlock code is provided to ensure your business’ physical location is verified.

If one of our sales team can verify your location, they will likely complete this step for you. Otherwise, please message us to begin the verification process.

If you are just getting started, we advise you do this to save you the hassle:

Step 1. Send a bulk message to all of your staff asking them to get the app from www.satisfy.work
Step 2. Make it compulsory homework to sign up (they will thank you later)
Step 3. They will be prompted to create a job in your business
Step 4. You just tap Approve inside the Business Manager app

To add individual staff members from your Business Manager app:

Step 1. Click left staff menu tab
Step 2. Click top right corner “add staff member” icon
Step 3. Submit each staff member email and role name

They will receive an invitation to their email or app and be prompted to create their job profile under your business account.

Please message us on Live Chat.

Please message us on Live Chat.

Please message us on Live Chat.

You can view your tips balance in your profile. We send you your tips automatically every Monday. This will arrive with a payment receipt to your email outlining the details of your payment. We will also notify you inside the app how much you’ve been paid.

If you are not receiving payments, that is most often because your bank details are incorrect. Follow these steps to check:

Step 1. From your Satisfy app, click your profile picture in the bottom right corner
Step 2. Tap ‘Edit Bank Details’
Step 3. Enter Bank Details & Press Save

Please message us on Live Chat.

Security and safety is our priority when dealing with your information and transaction data. The Unlock code is provided to ensure your business’ physical location is verified.

If one of our sales team can verify your location, they will likely complete this step for you. Otherwise, please message us to begin the verification process.

If you are just getting started, we advise you do this to save you the hassle:
Step 1. Send a bulk message to all of your staff asking them to get the app from www.satisfy.work Step 2. Make it compulsory homework to sign up (they will thank you later)
Step 3. They will be prompted to create a job in your business
Step 4. You just tap Approve inside the Business Manager app

To add individual staff members from your Business Manager app:
Step 1. Click left staff menu tab
Step 2. Click top right corner “add staff member” icon
Step 3. Submit each staff member email and role name

They will receive an invitation to their email or app and be prompted to create their job profile under your business account.

Please message us on Live Chat.

Please message us on Live Chat.

Please message us on Live Chat.

You can view your tips balance in your profile. We send you your tips automatically every Monday. This will arrive with a payment receipt to your email outlining the details of your payment. We will also notify you inside the app how much you’ve been paid.

If you are not receiving payments, that is most often because your bank details are incorrect.

Follow these steps to check:
Step 1. From your Satisfy app, click your profile picture in the bottom right corner
Step 2. Tap ‘Edit Bank Details’
Step 3. Enter Bank Details & Press Save

Please message us on Live Chat.